your customers will want to call again !

www.mikocomputers.com

High Quality Interactive Voice Response (IVR) Design, Build and Hosting

Miko IVR systems are always designed to be client friendly, easy to use, intuitive and clear providing a consistently good caller experience that is always available and cost effective. This ensures that your business is accessible when best suits clients’ while operating at its most cost effective and improving your profile with both clients’ and first time callers.

Processes such as order taking can be fully automated through a consistently friendly IVR. Miko already provide clients with automated telephone processes to capture orders and all credit card payment information to complete the process automatically.

Miko IVR’s are also designed to promote context sensitive up-selling of products and services through efficient “offer of the week” or client relevant audio insertions in the IVR. As client profiles are built up, this form of focussed offer can result in significant up-sales.

Miko Conference Calling

Miko conferencing is an easy to use, feature rich and cost effective conferencing service which is totally intuitive for the moderator and participants to use.

Both telephone and web interfaces can be used to set up calls and the moderator can see all call activity on the web interface throughout the call; who is speaking etc. Calls can be recorded for later replay.

Miko clients benefit from significant cost savings in conferencing calling through Miko passing on the benefit of the lowest wholesale rates.

Miko Virtual PABX

VOIP phones can be addressed directly into the MIKO computer telephony platform in order to eradicate the need for a local telephone system and also to avail of Miko’s low call rates. Operating costs can be reduced through significant savings on telephone bills.

A complete range of facilities including secure voicemail etc. Are included in the service.